Kogen Car Sales Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

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We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

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What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including correspondence, by telephone and facsimile, by email, via our website www.kogencarsales.com.au, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

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We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

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Information We Collect

We may collect personal information, including but not limited to:

• Contact information (name, email address, phone number)

• Vehicle preferences and history

• Personal Vehicle Information if using our 'Sell in 24 Hours' service. 

• Location data for service requests

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Trade-In Information:

When you use our trade-in form, we collect all personal vehicle information necessary for the evaluation process. This includes details about your current vehicle, its condition, and any additional relevant information. We use this information to facilitate the trade-in process and obtain the best offer from dealers across Victoria.

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Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained

• For a secondary purpose that is directly related to the primary purpose

• With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

 

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and

• Where required or authorised by law.

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How We Use Your Information

We use your personal information for the following purposes:

• To provide and improve our services, including processing vehicle purchases and sales.

• To communicate with you about your inquiries, transactions, and updates.

• To customise and enhance your experience on our platform.

• For internal record-keeping, analytics, and market research.

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Information Sharing

We may share your personal information with:

• Third-party service providers involved in transactions (e.g., payment processors, delivery companies, finance companies).

• Dealers across Victoria for the purpose of obtaining trade-in offers.

• Other dealers who will be purchasing vehicles through the trade-in process.

• Legal authorities if required by law or to protect our rights and interests.

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Security Measures

We implement reasonable security measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. However, no online platform can guarantee absolute security.

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Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can manage cookie preferences through your browser settings.

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Your Choices

You have the right to:

• Access, correct, or delete your personal information.

• Opt-out of marketing communications.

• Disable cookies through your browser settings.

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Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

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Changes to Privacy Policy

We reserve the right to update this Privacy Policy. Any changes will be effective upon posting the revised policy on our website.

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Contact Information

For questions or concerns regarding this Privacy Policy, please contact us at hello@kogencarsales.com.au.

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Consent

By using our website and services, you consent to the terms outlined in this Privacy Policy.

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Kogen Car Sales Pty Ltd

ACN 667 842 551

E: hello@kogencarsales.com.au

M: +61401903794

 

Last updated: 2nd November 2022